How it works
From photo to fitted worktop
Here is what happens, in order, and what we need from you at each stage.
1. Choose a colour
Browse the colours online, or send us a photo of your kitchen and up to three colours you like. We’ll send back an impression of how they could look.
2. Get a guide price
Tell us roughly how much worktop you have and what you need, and we’ll give you a guide price before anyone visits.
3. Free survey
We visit, measure and check the things that affect the job: whether the units are level and strong enough, the walls, the tiles and where the services run. We bring large samples so you can see the colours in your own light, and we agree the sink and tap.
4. Written quote
You get a full written quote listing exactly what is and isn’t included. Nothing is ordered until you accept it and pay the deposit.
5. Templating
We make precise templates over your existing worktops, so your kitchen stays in use. If you’re having an undermount sink, the exact sink needs to be agreed by now, because the quartz is cut around it.
6. Fitting day
We remove and take away the old worktops, fit the new quartz and upstands, and reconnect your sink and hob. Gas hobs are reconnected by a Gas Safe registered engineer. We’ll tell you at the survey how long your kitchen is likely to take.
7. Aftercare
You get care guidance for your worktops and your warranty details, and you can contact us directly if anything needs attention.
What we need from you
Clear worktops and the cupboards under the sink and hob before fitting day, and access to your stopcock and hob isolation switch.
Questions people ask
Honest answers
What about my tiles?
This is the question people most often forget to ask. Most laminate worktops are 40mm thick and most quartz is 20mm or 30mm, so the new worktop usually sits lower than the old one and leaves a strip of bare wall under the tiles.
There are a few ways to deal with it, and we’ll talk you through them at the survey:
- Quartz upstands tall enough to meet the tiles. On a recent Wokingham job we removed the bottom row of tiles and fitted upstands of about 120mm, which finished neatly against the tiling above. More on upstands and splashbacks.
- 30mm quartz, which reduces the gap but costs more.
- A quartz splashback in place of tiles behind the hob or sink.
- Retiling, if you were planning to change the tiles anyway.
Can I use my kitchen while this is happening?
Yes, until fitting day. Templating is done over your existing worktops. On fitting day the sink and hob are out of action until they’re reconnected, so plan simple meals for that day.
Will my units take the weight of quartz?
Usually, yes. Quartz is much heavier than laminate, so we check at the survey that the units are level, sound and properly fixed. If anything needs packing, levelling or strengthening, it will be in your quote before you commit.
Can I keep my existing sink and tap?
Often you can keep the tap. Keeping the sink depends on the type: an undermount sink has to suit being mounted under stone, and many inset sinks are replaced at the same time. We’ll give you an honest view at the survey.
20mm or 30mm?
Both are available in every colour. 20mm gives a slimmer, more modern edge and costs less. 30mm looks more substantial and can help where the old worktop was thicker. We’ll bring samples of both.
Ready when you are
Book a free survey, or send us a photo of your kitchen and we’ll take it from there.